Terms of Service

1. Agreement to Terms

By accessing our website or using PrimeTouch Auto Detailing services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

PrimeTouch Auto Detailing provides mobile automotive detailing services in Snohomish County, Washington. Our services include but are not limited to:

Exterior washing, waxing, and polishing
Interior cleaning and protection
Paint correction and ceramic coating
Headlight restoration
Other automotive detailing services as offered

3. Service Area and Availability

Our mobile services are available in Snohomish County, Washington, including but not limited to: Bothell, Mill Creek, Everett, Lynnwood, Marysville, Edmonds, Snohomish, Monroe, Arlington, and Mukilteo.

Service availability is subject to weather conditions, accessibility, and scheduling. We reserve the right to decline service if conditions are unsafe or unsuitable.

4. Booking and Payment

Booking Process

Bookings can be made through our website or by phone. All bookings are subject to availability and confirmation. We reserve the right to refuse service.

Payment Terms

Payment is due at the time of service completion
We accept cash, credit cards, and online payments through Stripe
Online bookings require payment at the time of booking
Prices are subject to change without notice

5. Cancellation and Refund Policy

Customer Cancellations

Cancellations must be made at least 24 hours before the scheduled appointment
Cancellations made less than 24 hours in advance may be subject to a cancellation fee
No-shows will be charged the full service amount

Weather Cancellations

Services may be cancelled due to inclement weather. In such cases, we will reschedule at no additional charge or provide a full refund if rescheduling is not possible.

Refunds

Refunds for completed services will only be issued in cases of proven service defects or failure to meet agreed-upon standards. Refund requests must be made within 48 hours of service completion.

6. Vehicle Requirements and Access

Vehicle Condition

Vehicles must be accessible and safe to work on
Excessive dirt, pet hair, or biohazard situations may incur additional charges
We reserve the right to refuse service on vehicles in poor condition
Customer must remove all personal items before service

Location Requirements

Access to water and electricity may be required for certain services
Adequate workspace around the vehicle is necessary
Customer must ensure legal parking and property access
Services cannot be performed in enclosed garages with poor ventilation

7. Limitation of Liability

PrimeTouch Auto Detailing's liability is limited to the cost of the service provided. We are not liable for:

Pre-existing damage to vehicles not noted before service
Damage to vehicles due to poor paint condition or previous repairs
Water damage to electronic components in vehicles with existing water intrusion
Theft or damage to personal items left in vehicles
Indirect, incidental, or consequential damages

8. Customer Responsibilities

Provide accurate vehicle and contact information
Ensure vehicle is accessible at the scheduled time
Remove all personal items from the vehicle
Disclose any known issues or concerns about the vehicle
Be present or designate a representative during service
Provide payment as agreed upon completion of service

9. Warranty and Guarantees

We stand behind our work and offer a satisfaction guarantee. If you are not satisfied with our service, please contact us within 48 hours, and we will work to resolve the issue.

Specific warranties may apply to certain services (such as ceramic coatings) and will be communicated at the time of service.

10. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with Washington State law. Both parties agree to attempt mediation before pursuing arbitration.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of Washington State. Any legal action must be brought in the courts of Snohomish County, Washington.

13. Contact Information

Questions about these Terms of Service should be directed to:

PrimeTouch Auto Detailing

Email: admin@primetouchauto.com

Phone: (425) 449-2807

Service Area: Snohomish County, Washington